This Privacy Policy explains how Ticketory Ltd collects, uses, and protects your personal data when you use our website and services.
1. Company Information
Ticketory Ltd
Company Number: 17126158
Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: support@ticketory.com
Ticketory Ltd is the data controller responsible for your personal data.
2. What Data We Collect
We may collect and process the following types of personal data:
Information you provide
• Full name
• Email address
• Phone number (if provided)
• Billing information
• Booking details
Automatically collected data
• IP address
• Device and browser information
• Pages visited and usage data
3. How We Use Your Data
We use your personal data to:
• Process and manage bookings
• Deliver tickets, vouchers, and confirmations
• Send important updates about your booking
• Provide customer support
• Improve our website and services
• Comply with legal obligations
4. Legal Basis for Processing
We process your personal data based on:
• Performance of a contract (to complete your booking)
• Legal obligations
• Legitimate interests (such as improving services)
• Consent (for marketing communications, where applicable)
5. Sharing Your Data
We may share your data with:
• Third-party suppliers delivering the experience
• Payment providers (such as Stripe)
• Technology and hosting providers
• Analytics and marketing tools
We only share data that is necessary to perform the service.
6. Data Retention
We retain personal data only as long as necessary to:
• Fulfill bookings
• Meet legal and accounting requirements
• Resolve disputes
7. Your Rights
Under applicable data protection laws, including the UK GDPR, you have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time
To exercise your rights, contact: support@ticketory.com
You also have the right to lodge a complaint with a supervisory authority.
8. Cookies
We use cookies and similar technologies to:
• Ensure website functionality
• Analyze usage and performance
• Improve user experience
For more information, please see our Cookie Policy.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.
10. International Transfers
Your data may be transferred to and processed in countries outside the United Kingdom or European Economic Area.
Where this happens, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.
11. Third-Party Links
Our website may contain links to third-party websites. Ticketory Ltd is not responsible for the privacy practices of these websites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
13. Contact
If you have any questions about this Privacy Policy or your personal data, please contact:
support@ticketory.com