This policy outlines the conditions for cancellations, changes, and refunds for bookings made through Ticketory.
1. General Policy
Cancellation and refund conditions vary depending on the specific product and the supplier providing the experience.
Before completing your booking, please review the cancellation terms displayed on the product page.
2. Cancellation by Customer
Flexible Bookings
Some experiences offer free cancellation within a specified time frame (for example, up to 24 hours before the activity). If applicable, this will be clearly stated on the product page.
Non-Refundable Bookings
Certain tickets and experiences are non-refundable. This is common for:
• Timed entry tickets
• High-demand attractions
• Last-minute bookings
Once confirmed, these bookings cannot be canceled or refunded.
3. Ticket Issuance and Reservations
For many products:
• Once tickets are issued, the booking may become non-refundable
• Once a reservation or time slot is selected, changes may not be possible
It is your responsibility to review all booking details before confirming.
4. Changes and Modifications
Changes to bookings are subject to availability and supplier policies.
In many cases:
• Date or time changes may not be allowed
• Name changes may not be permitted
• Modifications may require cancellation and rebooking
5. No-Show Policy
Failure to attend an experience, arrive on time, or follow instructions may result in the booking being marked as used.
No refunds or rescheduling will be provided in such cases.
6. Cancellations by Supplier
If an experience is canceled by the supplier due to:
• Operational reasons
• Weather conditions
• Safety concerns
You will be offered either:
• An alternative date or experience
• A full refund
7. Refund Processing
If a refund is approved:
• Refunds are processed to the original payment method
• Processing times may vary depending on your bank or payment provider
• Typical processing time is 5 to 10 business days
8. Exceptional Circumstances
Refund requests outside standard policies may be considered in exceptional cases at our discretion.
9. Contact
For cancellation or refund requests, please contact:
support@ticketory.com