These Terms and Conditions govern your use of the Ticketory website and services. By accessing or making a booking through our platform, you agree to these terms.
1. Company Information
Ticketory Ltd
Company Number: 17126158
Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: support@ticketory.com
2. Role of Ticketory
Ticketory operates as an online marketplace and intermediary. We facilitate the sale of tours, tickets, city passes, and travel experiences provided by third-party suppliers.
Ticketory is not the direct provider of these experiences unless explicitly stated.
3. Booking and Confirmation
All bookings are subject to availability and confirmation.
Once a booking is completed, you will receive a confirmation email with your ticket(s), voucher(s), or instructions. In some cases, tickets may be delivered closer to the service date.
It is your responsibility to review all details and follow the instructions provided.
4. Prices and Payments
All prices are displayed in the selected currency and include applicable taxes unless stated otherwise.
Prices may change at any time before booking is confirmed.
Full payment is required at the time of booking.
5. Delivery of Tickets
Tickets and vouchers are delivered digitally via email or through a link provided after purchase.
Some products may require additional steps such as selecting a time slot or completing a reservation.
Failure to complete required steps may result in inability to use the service.
6. Changes and Cancellations
Cancellation and modification policies vary depending on the product and supplier.
Please review the specific cancellation terms shown on the product page before booking.
In general:
• If no tickets or reservations have been created, a refund may be possible depending on the product
• Once tickets are issued or reservations are confirmed, bookings may become non-refundable
Ticketory reserves the right to apply supplier-specific rules.
7. No-Show Policy
Failure to attend an experience or arrive on time may result in the booking being marked as used, with no refund or rescheduling.
8. Supplier Responsibility
The experience itself is delivered by third-party suppliers.
Suppliers are responsible for:
• Providing the service as described
• Managing schedules, availability, and access conditions
• Handling on-site operations
Ticketory is not responsible for the execution of the experience.
9. Limitation of Liability
Ticketory shall not be liable for:
• Any loss, injury, or damage during the experience
• Changes, delays, or cancellations made by suppliers
• Force majeure events beyond reasonable control
Our liability is limited to the amount paid for the booking.
10. Use of Website
You agree not to misuse the website, attempt unauthorized access, or use the platform for unlawful purposes.
11. Intellectual Property
All website content, including text, branding, and design, is the property of Ticketory Ltd or its licensors and is protected by intellectual property laws.
12. Privacy
Your use of the platform is also governed by our Privacy Policy.
13. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact
For any questions, please contact:
support@ticketory.com